Business Analyst

Role Overview

We are seeking a seasoned Business Analyst to support the end-to-end lifecycle of a global CRM implementation within our Talent Acquisition function. This 6-month contract role acts as a critical bridge between HR, global recruitment teams, and technology vendors. You will be responsible for ensuring that recruitment tools are configured to meet diverse global and local business needs while driving process standardisation and operational excellence.

Key Responsibilities

• CRM Implementation & Management: Manage the end-to-end lifecycle of global CRM deployment, including requirement gathering, configuration, and vendor management.
• Stakeholder Collaboration: Partner with Talent Acquisition, HR, and business stakeholders to translate complex requirements into vendor-ready functional specifications and facilitate cross-functional workshops.
• Project Lifecycle Support: Execute full project lifecycle activities for recruitment strategic initiatives, ensuring alignment with organisational priorities and project management methodologies.
• Testing & Quality Assurance: Coordinate testing planning and execution, including triaging issues and managing escalations with vendors (e.g., SuccessFactors, Beamery).
• Risk Management: Identify, manage, and mitigate risks and issues across the programme lifecycle to ensure timely delivery of technology enhancements.

Required Skills & Qualifications

• 3–5 years of experience in project management or business analysis using formal methodologies.
• 2+ years of experience within recruitment or recruitment COE functions with a deep understanding of end-to-end recruitment processes.
• Proven ability to manage global stakeholders and navigate complex, multi-regional environments.

Nice-to-Have Qualifications

• Hands-on experience with Applicant Tracking Systems (e.g., SuccessFactors, Workday) and CRM tools such as Beamery.
• Experience supporting large-scale recruitment technology system rollouts.
• Professional fluency in Spanish.