IT Delivery Manager

Daily Responsibilities:

· Facilitate agile ceremonies (stand-ups, sprint planning, retrospectives) to keep teams aligned and progressing

· Engage in technical discussions with development teams, architects, and stakeholders to understand project complexities and inform delivery decisions

· Identify and remove impediments and blockers that impact delivery

· Provide status reporting at portfolio and project levels to stakeholders and leadership

· Monitor and manage project financials, budgets, and resource allocation

· Collaborate with technology teams, vendors, and business stakeholders to ensure seamless project execution

· Track KPIs and delivery metrics using AI and GenAI tools to proactively identify risks, forecast issues, and optimize performance and resource allocation

· Drive process improvements and optimize delivery workflows based on team feedback and performance data

What program/technology/software knowledge is essential for this role?

· Understanding of Software Development Life Cycle (SDLC), and AI SDLC, methodologies and how they apply to technology projects

· Jira and Confluence for day-to-day delivery management, tracking progress, and coordinating project activities

· Financial management software (e.g., MIS, Planview) for budget tracking, resource allocation, and project cost management

Must-have Skills/Experiences and/or Education, certifications, qualifications, designations:

· Project Management certification (e.g., PMP, PRINCE2, SAFe, Certified Scrum Master) and 7+ years of experience delivering software development projects/programs within an Agile environment (medium-to-large scale initiatives)

· Experience managing the implementation of DevOps, MLOps, or Cloud architecture

· Hands-on expertise in Agile delivery frameworks, including milestones, critical paths, product and sprint backlogs, work-back schedules, and release burndown

· Advanced proficiency with project management tools (e.g., Confluence, JIRA, SharePoint) and related methodologies

· Manage delivery excellence through effective schedule management, KPI tracking, early warning indicators, proactive risk and issue mitigation, and removal of cross-team dependencies and blockers

· Oversee financials and staffing levels to efficiently meet project delivery requirements and track value for effective decision-making

· Build and present management-level reporting and leverage AI and advanced analytics tools (including GenAI) to enhance project delivery through automated progress reporting, risk forecasting, and schedule optimization

· Strong communication and influencing skills, with the ability to facilitate analytical and technical conversations at multiple levels, listen actively, communicate clearly and concisely, and build strong working relationships across technical/business units to drive collaboration and impact

· Promote team accountability and continuous improvement by solving productivity issues and driving joint ownership of results

Nice-to-have Skills:

· Hands-on experience in software development, DevOps, MLOps, or Cloud architecture (a strong plus)

· Hands-on experience with Agile frameworks (iWF, Business Agility) and enterprise project management tools (Planview, MS Project, Leankit).

· Knowledge of technology environment and processes

Soft skills:

Collaboration, Team Communication, Results-Oriented, Deadline Management, Planning, Resource Coordination, Problem Solving, Adaptability, Attention to Detail, Influence