EPOS Field Service Engineer

Job Description:

Epos Engineer - Weighing Scales

Would you agree that there is a lack of companies that really care about their engineers and their development?

Maybe you find yourself stuck in a rut? No clear progression route? Feel undervalued?

Safe to say that this client we are recruiting for are different…

If you are an electromechanical engineer with experience of installing and maintaining essential services equipped with the latest epos technology – please read on…

As part of the Service Department, as the field service engineer, you will be responsible for break fix, maintaining and installing scales and weighing equipment to an established and enviable customer base. With a proven technical background preferably supported by a technical qualification, you will liaise directly with customers ensuring you deliver an efficient and professional service.

The role will be covering the London region predominately . Therefore the successful candidate will be based in the West London, Slough, Watford, Aylesbury, Reading, M4 corridor or similar.

As this is an integral role for our client you would be a key representative on-site and require excellent customer facing skills.

Our client is able to offer job security and an established training and development scheme which will help you succeed.

Job Specification

• Calibration and verification of scales.
• Maintain splicer equipment if required (experience not required).
• Updating and configuring software apps with full training given.
• Service and install a wide range of retail equipment.
• Investigating technical issues such as electrical/ mechanical breakdowns & network related issues.
• To provide customer training on equipment.
• Project a professional image of the department and company to both internal and external customers.
• Maintain a library of backups for customers.
• Ensure all administrative tasks are carried out in time & to standards expected.
• Where necessary have overnight stays for training or to complete tasks as requested. Participate in rollout and refit activities as requested to fulfil business requirements.
• Ensure customer service levels are always met.

Person Specification

• Excellent communication and customer support skills.
• Should have the ability to work together as part of a team as well as being able to solve problems independently.
• Good electrical background within the epos sector, weighing or similar.
• Will be able to work to work under pressure.
• Presentable.
• Flexible on working weekends with days in lieu provided.

Benefits

• Days in Lieu.
• Company healthcare scheme.
• Company pension.
• Company vehicle.
• Genuine progression opportunities to senior and specialist engineer level.

Hours of work include day shift between 08:30 - 17:30 and typically working 1 weekend in 4, Lieu days for these days are scheduled for the following week, (four day weekend).

ADDITIONAL rates at a X1.3 are payable on all overtime during the week where the business operates an advantageous door to door policy.

A company vehicle, laptop, mobile is also provided with this role.