3rd Line Analyst (Wintel/AD Specialist)
Location: Remote with occasional visits to Derby
Contract: 12-month FTC
Clearance: Current SC clearance (or above) required - no dual nationality
Day Rate: up to £500 - £550
Role Purpose
We are seeking an experienced 3rd Line Analyst to join our team, specialising in Wintel and Active Directory environments. You will be responsible for resolving complex technical incidents, supporting a large-scale hybrid infrastructure, and ensuring service excellence across authentication, authorisation, and access services. This role combines business-as-usual support with the opportunity to contribute to solution design and implementation.
Key Responsibilities
Technical (80%)
- Respond to incidents and service calls, ensuring SLA targets are consistently met.
- Deliver higher First Time Fix rates and resolve escalated technical issues.
- Monitor call queues, liaise with specialist teams, and drive timely resolution.
- Provide operational support for Microsoft Windows Server, Active Directory, Entra ID, VMware/Hyper-V, and Azure.
- Manage identity services including Authentication, Federation, and Access Control.
- Support Windows networking services (DNS, DHCP) and anti-virus solutions.
- Troubleshoot hybrid infrastructure environments.
- Create and maintain accurate operational documentation.
Administration (20%)
- Maintain incident records and reporting in ITSM systems.
- Contribute to SLA reporting and performance metrics.
- Participate in team/sector meetings and knowledge sharing sessions.
- Ensure compliance with customer and security policies.
Required Skills & Experience
- 5+ years' experience supporting large hybrid IT environments.
- 3+ years working with Microsoft Windows Server (all current versions), Active Directory, Entra ID, VMware/Hyper-V.
- Current SC clearance (or higher).
- Strong understanding of ITIL Service Operations (Incident, Request, Problem, Change).
- Proficiency in PowerShell for automation and reporting.
- Relevant technical certifications (Microsoft, VMware, Azure).
- Excellent communication, documentation, and stakeholder management skills.
- Ability to work under pressure and manage multiple priorities effectively.
Desired Skills (Advantageous)
- In-depth 3rd Line Support experience resolving complex incidents.
- Modern device management (Intune, Workspace One).
- Azure PIM & Identity Governance.
- Microsoft Certifications (eg, AZ-800/801, SC-300).
- Strong Active Directory deployment, configuration, and troubleshooting experience.
- Knowledge of enterprise app deployment and conditional access policies.
- Familiarity with converged technologies (Simplivity, UCS).
Personal Attributes
- Strong analytical and problem-solving skills.
- Organised, systematic, and detail-oriented.
- Effective interpersonal skills, with the ability to influence at all levels.
- Self-driven, adaptable, and collaborative in approach.
Location
Remote with occasional visits to Derby, UK
Rateup to £500 - £550