Aftercare Manager

Aftercare Manager

Our client does not just build apartments; they craft exceptional living spaces designed to stand the test of time. In partnership with GKR International, we are seeking a dedicated and meticulous Aftercare Manager to champion our commitment to quality and deliver a flawless post-completion journey for our residents.

Located on-site at our stunning London developments, this permanent, full-time role offers a unique blend of customer relationship management, technical building handover, and defect coordination. If you are passionate about design-led residential construction and pride yourself on turning handover snags into outstanding customer experiences, this is your opportunity to make a lasting impact on our growing brand reputation.

Key Responsibilities

• End-to-End Defect Management: Monitor the dedicated aftercare inbox and phone line, logging and tracking defects across all active sites, and coordinating the rapid close-out of works with sub-contractors and in-house teams.
• Comprehensive Handover Execution: Lead pre-completion apartment and communal snagging, conduct thorough home demonstrations for residents, take final meter readings, and manage the secure preparation and allocation of keys.
• Documentation & Compliance Ownership: Compile and distribute high-quality Handover Packs, Home User Guides (HUGs), commissioning certificates, and standard operating procedures (SOPs) to ensure strict adherence to development-specific guidelines.
• Portfolio Stewardship: Conduct monthly site audits across the group portfolios to oversee estate management, sign off on heritage works, monitor void units, and maintain pristine standards for all show homes.
• Key Stakeholder Liaison: Act as the primary, trusted liaison between residents, property managers, building management companies, and sub-contractors to resolve inquiries within agreed service level agreements (SLAs).

Required Skills & Experience

• Critical Defect Management Expertise: Proven track record in aftercare management, with deep experience in recording, allocating, and inspecting building defects through to successful resolution.
• Exceptional Relationship Management: Superior written and verbal communication skills, with a natural ability to handle sensitive customer queries, manage resident expectations, and build trust.
• Technical Handover & Compliance Knowledge: A solid technical understanding of residential building lifecycles, handovers, and statutory compliance.
• Exceptional Organisation: Meticulous attention to detail with the ability to manage calendars, track material orders, and produce clear weekly progress reports for internal leadership.
• Right to Work: Candidates must possess full, unrestricted right to work in the UK, as visa sponsorship is not available for this role.

Nice-to-Have

• Familiarity with the Building Safety Act, NHBC Buildmark standards, EWS1 certifications, and Heat Network Regulations (HNRS).
• Experience managing complex mechanical and electrical (M&E) home demonstration walkarounds alongside engineering teams.
• Background in coordinating minor refurbishment works or show home reinstatement programmes.

What We Offer / Why Join

By joining us on a permanent, full-time basis, you will become a vital ambassador for a brand that places design integrity and customer satisfaction at the heart of everything. Operating entirely on-site in London, you will experience the immediate impact of your work as you transform the post-handover process. We offer a highly collaborative, fast-paced environment where your organisation, technical expertise, and passion for detail will be both valued and rewarded. Join us and shape the future of premium residential aftercare.

For more information please contact Grant Kaveney at GKR International