Service Designer

Are you an experienced Service Designer who thrives on solving complex challenges and shaping services that make a tangible difference?

We are seeking a talented Service Designer for an initial 2-month full-time contract with potential extensions. Operating fully remotely from anywhere within the United Kingdom, you will step directly into high-impact delivery, turning intricate systems and user needs into seamless, intuitive service experiences. Due to the sensitive nature of this engagement, active UK Security Check (SC) clearance is essential.

Start: ASAP

Location: UK Remote

Rate: £550 per day Inside IR35

Length: 2 months + Extensions

Key Responsibilities

• Lead the end-to-end design of services, translating user needs and technical constraints into actionable service blueprints, user journeys, and touchpoint maps.
• Plan and conduct targeted user research, usability testing, and stakeholder interviews to uncover root problems and test critical hypotheses.
• Facilitate collaborative co-design workshops with multi-disciplinary teams and senior stakeholders to build alignment around the future state.
• Develop target operating models and design artefacts that clearly illustrate systems thinking and service interactions across all channels.
• Build rapid prototypes to iteratively validate concepts, refine user flows, and drive evidence-based design decisions.

Required Skills & Experience

• Current, active UK National Security Vetting (SC Clearance) is mandatory to start in this role.
• Extensive experience in end-to-end service design, with a proven portfolio spanning complex user journeys, blueprints, and systems thinking.
• Practical expertise in user research methodologies, hypothesis-driven design, and rapid prototyping.
• Strong workshop facilitation and co-design skills, with a track record of successfully managing and influencing senior stakeholders.
• Full-time availability to work remotely within the UK on a contract basis (please note: visa sponsorship is not available).

Nice-to-have

• Hands-on experience working to the GDS (Government Digital Service) Service Standard and GOV.UK Design System.
• Practical exposure to public sector digital delivery phases, particularly Discovery and Alpha.

Why Join
This contract offers an immediate opportunity to tackle complex problem spaces and drive meaningful outcomes from day one. You will join a focused, collaborative environment where your design expertise directly influences strategic direction and service performance, all while benefiting from the flexibility of a fully remote UK-based setup.