Help Shape the Future of AI-Driven Talent Acquisition

Are you passionate about turning complex, cutting-edge technology into intuitive, human-centered experiences? Alfa AI is looking for a Senior UX Researcher to join our team in London on a full-time, permanent basis.

At Alfa AI, we are revolutionizing global recruitment. Our flagship AI recruiter, Lisa, works around the clock to source talent, conduct video interviews in over 30 languages, and deliver better matches for hiring teams worldwide. In this role, you will be the voice of our users—hiring managers, recruiters, and job candidates—driving user-centered design decisions that help companies hire better, faster, and fairer. We offer a flexible hybrid work setup alongside deep investment in your long-term career growth, giving you the platform to stretch your skills, lead impactful research initiatives, and shape the future of AI human interaction.

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Key Responsibilities

• Lead End-to-End User Research: Own the entire research lifecycle across our B2B and candidate-facing products, from scoping and methodology selection to synthesis, analysis, and actionable insights.
• Inform Product & AI Strategy: Partner closely with Product Managers, Designers, and AI/ML Engineers to translate research findings into product roadmaps, UX improvements, and smarter AI interaction models.
• Conduct Diverse Methodologies: Execute qualitative and quantitative studies—including usability testing, deep-dive interviews, contextual inquiries, survey design, and journey mapping.
• Democratize Insights & Drive Progression: Champion a culture of user empathy across Alfa AI by building a centralized research repository, mentoring junior team members, and presenting clear insights to senior leadership.
• Optimize Global Candidate Experience: Evaluate the usability and inclusivity of AI video interviews across diverse global demographics, ensuring fair and engaging experiences in multiple languages.

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Required Skills & Experience

• Proven Senior-Level UX Research Track Record: Substantial experience leading user research initiatives in complex tech or SaaS environments, with a portfolio showcasing real business impact.
• Mixed-Methods Expertise: Mastery of qualitative and quantitative research techniques, data analysis, and synthesis tools.
• Cross-Functional Influence: Exceptional communication skills with a track record of translating complex insights into actionable strategies for cross-functional product and engineering teams.
• Focus on continuous learning: A proactive mindset and a desire to continuously expand your research toolkit while keeping up with modern AI/UX research trends.
• Based in or relocatable to London: Ability to work full-time in London under a hybrid model (combining collaborative in-office days with remote flexibility).

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Nice-to-Have

• AI/Machine Learning Product Experience: Prior experience researching workflows involving conversational AI, automated decision support systems, or video intelligence.
• Global/Localization Research: Experience conducting research across international markets, multi-language interfaces, or accessibility standards (WCAG).
• B2B & B2C Blend: Familiarity with both enterprise B2B workflows (recruitment tech, HR software) and high-volume B2C candidate journeys.

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What We Offer / Why Join

• Accelerate Your Growth: We prioritize internal progression, offering generous learning and development stipends, conference budgets, and continuous opportunities to step into leadership.
• Innovative AI Product: Work at the forefront of AI talent acquisition, tackling unique UX challenges at the intersection of human psychology and advanced technology.
• Flexible Hybrid Setup: Enjoy the best of both worlds with a modern London office for collaborative team days and work-from-home flexibility.
• Competitive Rewards: Receive an attractive salary package, private health coverage, generous leave allowances, and tailored career development plans designed to support your personal and professional ambitions.