Are you an organized, self-starting professional who thrives in a fast-paced environment and knows how to keep business operations running like clockwork?
Slash Staffing is looking for a reliable, proactive Virtual Assistant to serve as the operational backbone for a growing US-based home-services business. In this full-time remote role, you will take true ownership of day-to-day administrative functions, customer communication, sales follow-ups, and field-service coordination. Working standard Eastern Time business hours, you will collaborate closely with the team to ensure incoming leads are nurtured, schedules remain full, and every customer receives attentive, top-tier service.
Key Responsibilities
- CRM & Workflow Management: Maintain clean, accurate records in Jobber, track leads through the sales pipeline, manage appointments, and ensure tasks never fall through the cracks.
- Customer Communication: Handle inbound calls, texts, and emails professionally, answering inquiries, scheduling services, resolving issues, and escalating complex matters when appropriate.
- Lead Follow-Up & Outreach: Re-engage inactive leads, follow up promptly on open estimates and service requests, and support outbound sales efforts to maximize booking rates.
- Operational Coordination: Organize digital files, calendars, and spreadsheets, while proactively identifying operational bottlenecks and helping streamline recurring processes.
- Marketing & Social Media Support: Schedule pre-approved social media content, monitor audience engagement and messages, draft simple graphics, and help coordinate responses to online reviews.
Required Skills & Experience
- Proven track record as a Virtual Assistant, Operations Assistant, or Remote Administrative Assistant, specifically supporting a home-services, field-service, or appointment-based business.
- Hands-on proficiency with Jobber or an equivalent field-service CRM platform.
- Exceptional spoken and written English skills, with extensive direct customer-facing phone and email communication experience.
- High level of personal accountability, sharp attention to detail, and the ability to exercise sound judgment and prioritize tasks independently.
- Familiarity with standard digital tools, including Google Workspace or Microsoft Office, team communication apps (such as Slack), and social media platforms.
- A reliable, high-speed internet connection and a dedicated, quiet remote workspace.
Nice-to-Have
- Background in specific home-service trades, such as HVAC, garage doors, plumbing, electrical, or construction.
- Direct experience with outbound cold calling, sales pipeline nurturing, or digital lead generation.
- Practical skills in basic graphic design using Canva, alongside experience managing brand social channels and online reputation profiles.
Why Join Slash Staffing
Joining Slash Staffing means stepping into a role where your initiative, problem-solving skills, and day-to-day contributions are genuinely valued. You will play a direct, visible part in driving operational success, bringing order to dynamic workflows, and helping an ambitious business scale smoothly while working from home.