Summary
We are seeking a dependable and highly organized Property Management Assistant to facilitate daily tenant interactions, manage lease renewals, coordinate maintenance, and oversee rent collection follow-ups. This role is crucial for ensuring smooth property operations and requires excellent English skills, confident phone communication, and the ability to assertively manage tenant relationships when necessary.
Key Responsibilities
- Oversee lease renewals and conduct follow-ups with tenants
- Manage inbound and outbound communications via calls, texts, and emails with tenants
- Submit and track maintenance tickets until resolution
- Coordinate with tenants and vendors to resolve issues
- Monitor rent collections and contact tenants post-grace period
- Maintain accountability with tenants through firmness and persistence
- Prepare and have ready eviction notice templates as needed
- Keep accurate records and updates within the system
Tools / Systems
Requirements
Requirements:
- Proficient in English (spoken and written)
- Clear and confident phone communication skills
- Strong organizational skills with high follow-through
- Ability to be firm with tenants when necessary
- Consistent, reliable, and professional in daily tasks