Area Support Manager (ASM)

Area Support Manager (ASM)

Step into a dynamic operational leadership role where no two days look the same. Lodge Security is seeking an adaptable, proactive Area Support Manager to champion frontline standards and provide vital operational management across multi-site retail locations throughout South West England.

This full-time, permanent, on-site role offers a split operational structure: you will deliver high-level managerial coverage, scheduling, and staff mentoring across the region, while also working hands-on as a Security Officer two days per week. Working in close partnership with the Area Manager and Head of Operations, you will drive loss prevention excellence, maintain robust client relationships, and ensure our contracted services run seamlessly.

Key Responsibilities

• Supervise multi-site retail operations, stepping in to provide operational cover for the Area Manager during holidays, rest days, and peak periods.
• Perform frontline Security Officer duties two days per week, leading by example in theft deterrence, customer service, and lawful arrests adhering strictly to ASCONE principles.
• Manage workforce scheduling via People Hours, preparing four-week rosters in advance and coordinating short-notice coverage for sickness, holidays, and unplanned absences.
• Lead staff welfare and quality compliance by executing site audits, "Lodgic Live" welfare visits, and occasional out-of-hours or night inspections across assigned premises.
• Support ongoing people management, including new starter inductions, training academy tracking, candidate interviews, disciplinary investigations, and team appraisals.
• Build strong day-to-day relationships with clients, attending regular meetings and compiling daily, weekly, and monthly operational reports.

Required Skills & Experience

• Valid SIA licence with proven frontline retail security officer experience.
• Solid background in retail loss prevention, shoplifting deterrence, civil arrests, and thorough knowledge of ASCONE principles.
• Previous experience in staff rostering, absence management, and scheduling systems (such as People Hours).
• Demonstrable leadership ability, comfortable handling onboarding, mentoring, conflict management, and workplace investigations.
• Sound knowledge of statutory regulations, employment law, licensing compliance, and health & safety standards.
• Strong communication and stakeholder management skills, with the flexibility to travel across sites in South West England.

Nice-to-have

• Two or more years of multi-site security management or area support experience.
• Prior experience conducting operational audits, SLA performance tracking, and liaison with a central control room (Lodgic).
• Experience assisting with local recruitment drives and identifying local commercial opportunities.

Why Join

At Lodge Security, you will take on a vital role bridging strategic management and frontline operational delivery. This position offers direct exposure to multi-site management, client relationship building, and end-to-end operational planning across South West England. If you are a resilient, self-motivated security professional ready to step up and make an immediate impact across our operational footprint, apply today to join our team.