Payments Officer

Daily Responsibilities:

• Leads and drives a customer-focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
• Responsible for prompt and efficient repair and verification of wire payment instructions received according to procedures governing these transfers. The payment instructions may be received electronically or manually. The verification officer is responsible for having detailed knowledge of wire payment formatting to ensure the error or formatting issue can be quickly identified and repaired.
• He/she is required to proactively take part in process improvements and quality control for continuous improvement.
• Work is completed in the most efficient manner to manage daily workflows including contributions to all queues in order to expedite execution of payments.
• Seeks to clarify inconsistencies or review operator errors and participate in establishing “best practices” standards to improve customer satisfaction.
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
• Build a high-performing environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Must-Have Skills:

• 3-4 years of experience - Computer skills such as typing, using Microsoft Office.

Nice-to-Have Skills:

• Previous Banking experience
• Accounting experience is an asset

Soft Skills:

• Strong ability to communicate effectively across technical and business audiences, adapting language and level of detail as appropriate.
• Solution-oriented, collaborative approach focused on progressing discussions toward workable outcomes.
• Comfortable leading conversations and contributing actively in technical and delivery discussions.
• Strong coordination skills with the ability to bring the right stakeholders together to resolve design or delivery questions.
• Organized, proactive, and able to anticipate questions and downstream impacts on delivery.

Education & Certificates:

• College degree or related experience.