Human Resources Administrative Manager

Position Summary:

**** 

The HR & Administration Manager – U.S., Canada & Morocco leads the company’s unified HR & Administration function. Based in the U.S., this role manages all HR activities across the U.S., Canada, and Morocco, including recruiting, talent management, employee relations, performance management (program design and implementation), employee training programs (ensuring accurate training records and compliance), payroll/benefits coordination, and compliance, while directly overseeing administrative operations in the U.S. The Manager ensures consistent HR & Administration policies and practices across all regions, HRIS/data accuracy and secure employee records, alignment with corporate SOPs in partnership with QA, and adherence to local labor and privacy laws. The role prepares HR and administrative reports for leadership and contributes to the ongoing improvement of related processes.

 

Responsibilities

• Lead HR operations across the U.S., Canada, and Morocco; oversee U.S. administrative operations.
• Develop and maintain HR & Administration policies and SOPs across all regions; partner with QA on SOP alignment and audits.
• Own the employee lifecycle: full-cycle recruiting (intake to offer), onboarding/offboarding, employee relations, investigations, performance cycles, and documentation.
• Drive talent acquisition strategy: workforce planning with leaders, pipelines, employer branding, and timely hiring across regions.
• Lead talent management & development: talent reviews, succession planning, career paths, and manager capability building.
• Design and implement the performance management program: define goals/timelines, forms/HRIS workflows, rating scale, and cross-team calibration meetings; train managers, ensure compliant documentation (including PIPs), and run the cycle once launched.
• Coordinate with the PEO and Finance on payroll and benefits; review and approve payroll before processing, ensuring data accuracy, compliance, and on-time filings.
• Review annual benefit renewals with the PEO; evaluate plan options, costs, and recommendations for leadership approval, and coordinate employee communications during open enrollment.
• Oversee HRIS and secure personnel files; ensure data privacy, access controls, and retention; deliver HR/Admin dashboards and reports to leadership.
• Lead employee training programs, ensuring accurate training records and compliance.
• Identify and implement process improvements to drive efficiency, compliance, and employee experience.
• Maintain company organizational structure and staffing levels, ensuring clear hierarchy and reporting channels
• Collaborate with site leadership to plan workforce needs, organizational changes, and communications.

·       Oversee U.S. administrative operations: office management, facilities coordination, vendor and supply management, company asset tracking, records retention, and general office services in line with SOPs.

·        Ensure administrative support for leadership meetings, travel coordination, and corporate events when required.

Qualifications

• Education: Bachelor’s in HR, Business Administration, or related; Master’s or relevant HR certification preferred.
• Experience: 10+ years of progressive HR experience, including multi-country or multi-site HR operations (U.S., Canada, and/or international); people-leadership experience preferred.
• Proven ability to develop, implement, and maintain HR & Administration policies and SOPs aligned with legal and corporate standards.
• Strong background in employee relations, investigations, performance management, and organizational development.
• Hands-on experience in talent acquisition, workforce planning, and succession management (RPO/PEO coordination as applicable).
• Skilled in training program oversight and compliance tracking, including accurate training records.
• Familiarity with PEO environments; experience coordinating payroll and benefits with Finance and the PEO, including pre-processing payroll review/approval.
• Proficient with HRIS systems, data analytics, and reporting dashboards (e.g., ADP Workforce Now, TriNet, or similar).
• Proven ability to manage organizational change, improve HR processes, and maintain compliance documentation for audits.
• Experience managing administrative operations, including office management, vendor coordination, and records retention.
• Language & communication: Fluent English (written and spoken) required; French preferred; excellent communication, interpersonal, and cross-functional collaboration skills.
• High degree of integrity, confidentiality, and professionalism in handling sensitive information.