Service Designer

Are you ready to step into high-impact public sector programmes where your design decisions directly shape how citizens interact with public services?

RMG, a specialist technology recruiting agency, is looking for an experienced Service Designer for a permanent, full-time hybrid position based in London. In this client-facing role, you will take ownership of the service design workstream across complex digital transformation initiatives within UK Central Government. Working closely with user researchers, UX specialists, engineers, and departmental stakeholders, you will unravel intricate policy and operational challenges, translating user needs into coherent, end-to-end services from initial discovery through to live delivery.

Key Responsibilities

• Take end-to-end ownership of service design activity across central government digital services and transformation programmes.
• Plan and facilitate discovery sessions, co-design workshops, and stakeholder consultations to uncover core user, organisational, and technical needs.
• Produce clear service design artefacts, including journey maps, experience maps, and detailed service blueprints.
• Translate user research insights into actionable system improvements, identifying opportunities to eliminate friction across complex service landscapes.
• Partner with multidisciplinary Agile delivery teams—including user research, UX, technology, and product leads—to guide services from Discovery through Alpha, Beta, and Live.
• Engage directly with senior government clients to communicate design rationale, champion user-centred design principles, and align delivery with Government Digital Service (GDS) standards.

Required Skills & Experience

• Substantial commercial experience delivering end-to-end service design using robust systems thinking and user-centred design (UCD) methodologies.
• Proven track record working with UK Central Government departments or on public sector digital transformation programmes.
• Thorough practical understanding of the GDS Service Standard and Government Digital Service principles.
• Hands-on delivery experience across the complete Agile service lifecycle, from Discovery through to Live service phases.
• Strong expertise in creating service maps, user journeys, and comprehensive service blueprints.
• Demonstrated capability in leading collaborative workshops and influencing design decisions with senior client stakeholders.

Must have

• Practical experience preparing for and successfully taking public sector digital services through formal GDS or CDDO Service Assessments.
• Active UK Security Clearance (SC), or existing eligibility to successfully undergo the UK SC vetting process.

Salary & Work Model

• £70 000 - £80 000 + Bonus & Benefits
• 3 days per week in the London office

What We Offer / Why Join

This is an opportunity to lead critical service design work without the overhead of direct line management. You will work on substantial digital programmes that affect users nationwide, shaping services that meet genuine citizen needs. Based in London on a permanent, full-time hybrid basis, you will collaborate with dedicated multidisciplinary teams committed to delivering modern, user-centred public sector solutions. Please note that visa sponsorship is not available for this position.