DTC Operations Lead

Scooch

London
Permanent
Remote
£55,000 - £70,000/year
E-commerce & DTC Operational ManagementInventory Management & 3PL CoordinationData Analysis & KPI Reporting

DTC Operations Lead

We're looking for a DTC Operations Lead to own end-to-end operational excellence across our e-commerce channels, supply chain, and customer retention. This is a high-impact, high-ownership role where you'll directly influence profitability, customer experience, and revenue growth directly reporting to the Founder / CEO.

About Scooch

Scooch is a fast-growing leading D2C pet wellness brand on a mission to transform pet health. We create science-backed supplements, premium air-dried food, and AI-powered health tools that help pet parents keep their companions healthier for longer.

Recent Recognition:

  • 🏆 Top 10 Startups 100 UK 2026
  • 🏆 Winner: Most Innovative Pet Product 2025
  • 🏆 Startup of the Year 2024
  • 🏆 AI Startup of the Year 2024
  • 🥇 #1 Rated Air-Dried Dog Food in the UK

We are backed by Founders Factory, Leap Ventures Studio, EHE Ventures, and many other prominent investors. We're currently scaling toward profitability and building our next-generation Guardian App platform.

Website: scooch.pet

The Role

Your Mandate (Key Areas of Ownership):

  • DTC Operations & Customer Retention: Own Shopify/Recharge subscription operations, build retention programs, and optimize customer lifetime value (LTV).
  • Amazon & Marketplace Management: Own Amazon channel strategy, inventory optimization, and agency relationships.
  • Supply Chain & Fulfillment: Manage manufacturer relationships, 3PL coordination, and multi-channel inventory planning.
  • Operational Excellence: Create systems, track metrics, and proactively solve problems before they become crises.

What You'll Own

DTC Operations & Customer Retention

  • Own Shopify/Recharge platform and retention programs.
  • Build and execute retention initiatives (winback flows, pause vs. cancel optimization, health scoring, loyalty).
  • Analyze cohort retention data and identify drivers of churn.
  • Improve subscription management experience and customer journey touchpoints.
  • Track retention KPIs and report weekly progress.

Amazon & Marketplace Operations

  • Manage daily Amazon performance (stock levels, pricing, advertising, rankings).
  • Optimize product listings, A+ content, and brand presence.
  • Oversee and hold Amazon agency relationships accountable.
  • Identify and execute growth opportunities (new products, bundles, promotions).
  • Coordinate Amazon inventory with multi-channel supply chain.

Supply Chain & Fulfillment

  • Manage relationships with manufacturers and packaging suppliers.

  • Coordinate with fulfillment agency (3PL) for accurate inventory and timely shipping.

  • Forecast demand and manage multi-channel stock planning to avoid stockouts/excess inventory.

  • Troubleshoot operational issues and implement processes for efficiency.

Operational Excellence & Reporting

  • Create dashboards and tracking systems for operational metrics.
  • Proactively identify risks and escalate issues with solutions.

Document processes and SOPs for scalability.

  • Support cross-functional projects (website optimization, app launch, new product releases).

What We're Looking For

Must-Haves:

  • 3-8 years of experience in DTC e-commerce operations, subscription business, or marketplace management.
  • Proven DTC subscription operations expertise (Shopify, Recharge, customer retention, LTV optimization).
  • Amazon/marketplace competency (Seller Central, FBA, advertising, inventory management).
  • Ownership mentality—you see problems and solve them independently.
  • Supply chain or fulfillment experience (managing 3PLs, manufacturers, multi-channel inventory planning).
  • Data-driven operations—you track metrics, verify numbers, and make decisions based on evidence.

Nice-to-Haves:

  • Subscription business experience (Recharge, Bold, Shopify subscriptions).

  • Consumer brand experience (pet, health, wellness, or premium DTC).

  • Startup/scale-up experience (comfort with ambiguity, multiple hats, building processes).

  • E-commerce tech stack familiarity (Klaviyo, fulfillment tools).

  • Agency management experience.

Red Flags (We're NOT Looking For):

  • Amazon-only operators with no DTC subscription understanding.
  • Purely strategic roles without hands-on execution.
  • Agency-side only experience (we need in-house operational ownership).
  • Lack of proactive accountability or ownership examples.

Why Join Scooch

Impact:

  • Own critical operational functions that directly drive profitability and growth.
  • Your work improves the lives of thousands of pets and their parents.
  • Be on the ground floor of the Guardian App buildout (our next major growth driver).

Growth:

  • Clear path to scale your career as business scales.
  • Work with an experienced growth advisor for mentorship.
  • Shape operational strategy as we move toward profitability.

Culture:

  • Mission-driven team obsessed with pet health and customer experience.
  • Founder-led (CEO previously scaled successful ventures, deeply committed to Scooch’s vision).
  • OKR-driven (we set ambitious goals and track progress weekly).

Compensation & Benefits:

  • Competitive Salary
  • Equity participation
  • 25 days holiday + bank holidays.
  • Flexible working arrangements.
  • Scooch employee perks & benefits
  • Pet wellness discount (obviously!).