Change Manager - Talent Intelligence

FP Inc.

Toronto, ON, Canada
Contract
Hybrid
C$60 - C$70
Change ManagementStakeholder EngagementBilingual (English/Spanish)

Role Overview

We are seeking a seasoned Change Manager to lead the transformation of our Talent Intelligence and Employee Listening framework. This role is pivotal in remediating and re-launching our global Employee Lifecycle Surveys, ensuring robust data capture across onboarding, new hire, and exit touchpoints. You will bridge the gap between technical execution and stakeholder alignment, working within a complex, matrixed financial services environment to strengthen governance and drive adoption of new reporting structures.

Key Responsibilities

  • Lifecycle Survey Transformation: Remediate and re-launch the global Employee Lifecycle Surveys (Onboarding, New Hire, New to Role, Exit), resolving technical issues and delivering a consolidated reporting dashboard.
  • Governance & Compliance: Lead the assessment and improvement of Employee Listening governance, controls, and procedures, partnering with Risk, Privacy, Legal, and Technology teams to ensure PIA and Audit compliance.
  • Change Leadership: Design and execute comprehensive change management strategies for the new Employee Listening Governance framework, including training, communication plans, and stakeholder engagement across international regions.
  • Operational Excellence: Support the remediation of audit findings and strengthen the control environment while managing multiple parallel workstreams from assessment through to execution.

Candidate Requirements/Must Have Skills:

1) 5+ years’ relevant working experience in change management, preferably working with international stakeholders within financial services (i.e., designing and delivering training, communications plans and executions, stakeholder management, etc.)

2) Ability to partner effectively with Audit, Risk, Privacy, Legal, Technology, and Analytics teams for approvals and strengthen controls, translating governance and policy into practical operating guidance

3) Demonstrated ability to independently manage projects, alongside manage diverse global stakeholders and influence adoption of a new program

4) Experience standing up enterprise level dashboards tied to employee survey data.

5) Hands on delivery mindset; comfortable running multiple workstreams in parallel and moving quickly from assessment to execution in a complex, matrixed organization

Nice-To-Have Skills:

1) Bilingual in Spanish

2) Background in governance, risk management, controls, and audit readiness, ideally in a regulated environment.

3) Data literacy (interpreting data visualization, understanding of survey best practices) and understanding of data privacy to develop governance around access to insights

Soft Skills Required:

• Stakeholder influence

• Global collaboration

• Agility

Education:

Bachelor’s or equivalent working experience