Service Designer

Are you ready to untangle intricate public services and turn complex policy into intuitive, accessible digital experiences?

RMG is seeking a Service Designer to take ownership of service design across high-profile central government transformation programmes. Based in London on a full-time, permanent hybrid model (three days per week in the office), this client-facing consulting role puts you at the core of major public sector digital initiatives. Collaborating closely with user researchers, UX specialists, and technical teams, you will champion user-centred design from initial problem definition through delivery, ensuring critical services work seamlessly for both the public and civil servants. Please note that visa sponsorship is not available for this role.

Key Responsibilities

• Take end-to-end ownership of service design activities across vital government digital programmes, shaping holistic, user-focused solutions.
• Plan and run discovery phases to uncover user needs, organisational constraints, and technical requirements.
• Design and facilitate collaborative workshops, co-design sessions, and journey-mapping exercises with multidisciplinary teams and public sector clients.
• Develop practical service design artefacts, including service blueprints, ecosystem maps, and touchpoint analyses, to identify pain points and design interventions.
• Translate complex user research and technical constraints into actionable design recommendations, guiding services smoothly through Discovery, Alpha, Beta, and Live phases.
• Serve as a trusted advisor to senior government stakeholders, articulating design rationale and building consensus around key decisions.

Required Skills & Experience

• Demonstrated commercial experience leading end-to-end service design within Agile, multidisciplinary delivery teams.
• Proven track record working with UK central government departments or public sector digital programmes.
• In-depth understanding of Government Digital Service (GDS) principles, the Service Standard, and CDDO guidelines.
• Strong expertise in service mapping, journey mapping, and blueprinting complex organisational ecosystems.
• Skilled in workshop facilitation, stakeholder engagement, and influencing design decisions in client-facing environments.
• Eligibility for UK Security Clearance (SC).

Nice-to-have

• Active UK Security Clearance (SC).
• Direct experience preparing for and steering digital services through formal GDS service assessments.

What We Offer / Why Join

This role gives you the opportunity to lead critical design workstreams without the overhead of line management. You will work directly on high-impact public sector transformation programmes, partnering with central government clients to solve deep-rooted delivery challenges and set the direction for modern public services.