About Us:
Our client is a leading drainage company committed to excellence and innovation in the South of the UK. Our dynamic, growing team is passionate about providing top-notch solutions for our clients’ drainage needs. We pride ourselves on our close-knit, energetic culture and are on the lookout for a driven and enthusiastic Customer Success and Admin Executive to join our vibrant team.
Why Join Us?
- Be Part of a Growing Company: We're expanding rapidly, and this is your chance to grow with us.
- Dynamic Team Environment: Enjoy working in a small, tight-knit team where every member is valued and everyone’s voice is heard.
- Young, Energetic Culture: We embrace new ideas and encourage a fun, collaborative workplace.
- Career Development: We invest in our team's professional growth and provide opportunities for advancement.
Your Role:
As an Inbound Sales Executive, you'll be at the forefront of our customer engagement, handling a variety of customer needs from new enquiries to existing clients seeking assistance. Your role will involve:
- Customer Interaction: Answering inbound calls and emails, understanding customer needs, and providing tailored solutions.
- Sales & Lead Management: Converting enquiries into sales, managing leads efficiently, and following up on potential opportunities.
- Client Support: Offering excellent service to existing clients, resolving their issues, and ensuring satisfaction.
- Collaboration: Working closely with our sales and operations teams to ensure seamless customer experiences.
- Administration: Maintaining accurate records of interactions and transactions, using our CRM systems.
What We’re Looking For:
- Communication Skills: Excellent verbal and written communication skills, with a knack for building rapport quickly.
- Sales Enthusiasm: A passion for sales and a drive to meet and exceed targets.
- Customer-Focused: A strong commitment to providing exceptional customer service.
- Team Player: Ability to work well within a team and contribute to a positive team dynamic.
- Problem Solver: Quick thinking and a proactive approach to resolving issues.
Benefits:
- Competitive Salary: Attractive base salary with performance-based bonuses.
- Training & Development: Ongoing training and professional development opportunities.
- Flexible Working Hours: Enjoy a work-life balance with flexible working arrangements.
- Team Activities: Regular team events and social activities.
- Employee Discounts: Exclusive discounts on our services.
Job Types: Full-time, Permanent
Pay: £30,000 per year OTE £40,000
Benefits:
Schedule:
- Holidays
- Monday to Thursday: 8:00 – 17:30
- Friday: 8:00 – 16:00
- Overtime at £15 an hour
- Weekend availability (1 in 2 Saturdays, 8:00 – 15:00 w/weekday off in lieu)
Supplemental pay types:
Work Location: In person