Content Designer

Daily Responsibilities:

• Work within their squad (Interaction Designer, Visual Designer, Design Research and Manager), to research and identify the client’s problem
• Create and evaluate potential solutions
• Create, test and translate the content
• Support their cross-functional partners: product managers, project managers, business analysts, developers and quality assurance teams while designing and building the solution
• Some content translation from English to French
• Supporting two squads

What program/technology/software knowledge is essential for this role? Describe in what capacity the selected candidate will be using it:

• Figma will be used the majority of the time, we also use Confluence, Mural and Keynote.

Must-have Skills/Experiences and/or Education, certifications, qualifications, designations:

• Content experience in digital product (UX writing)
• Demonstrated ability to edit to the main client message
• Experience working in Agile project management environments
• Understanding of Interaction design, Visual Design
• Experience writing in English and French
• A post-secondary education, ideally with a university degree or college diploma
• At least 4 years of writing experience at a creative agency or in-house creative team
• Excellent problem-solving skills and the ability to think critically about the challenge at hand
• A portfolio of work samples showcasing your copywriting work

Nice-to-have Skills/Experience and/or Education, certifications, qualifications, designations:

• Interaction & Visual Design Experience
• Experience with usability research (focus on content)
• Has worked with large design teams and multiple stakeholders (Product/Business/Technical partners)
• Figma, Confluence, Jira experience
• Has worked on content strategy projects
• A working knowledge of accessibility standards and methods to address them
• A knowledge of design and technology trends

Soft skills:

Strong communication and presentation skills, ability to collaborate with other designers and cross-functional team members, and ability to manage stakeholders and build relationships. Experience in facilitating workshops is a nice-to-have.