Customer Success Manager

⭐️ introstars customer success manager / global community manager ⭐️

Location: UK, US, Canada, Ireland

Commitment: Contractor, 3-month initial assignment (fractional or full-time), with potential extension to long-term

About introstars

introstars.com is building the world’s first scalable referral platform. We reward people for making high-value business introductions, while creating a trusted global community of super connectors. 

Our mission: to create a new “intro economy” where helping others succeed leads to measurable business wins & real rewards.

The Role

We’re looking for a Community Manager / Customer Success Manager who thrives at driving user activation and engagement. You’ll be the link between our growing community (currently 150+ users in NYC and 1,150+ in London) and the platform, ensuring that people not only sign up but also stay active, make valuable introductions, and close real deals.

This is not a passive support role, it’s an ambitious, proactive growth assignment. You’ll create and run activation campaigns, coach users through onboarding, follow-up on user actions, create onboarding & training videos, and design communication flows that keep our users engaged and rewarded.

What You’ll Do

User Engagement & Activation

• Reach out to existing users with personalized campaigns to drive activity.
• Encourage members to make more intros, follow up on leads, and close deals.
• Help users understand how to earn introstars points and climb our leaderboard.

Onboarding & Success Flows

• Design and optimize onboarding journeys (emails, guides, videos, webinars).
• Create training videos
• Build activation sequences that get new users to their “first success” quickly.
• Track and remove friction points in the user journey.

Community Building

• Create buzz within the NYC and London communities.
• Develop playbooks for how to keep connectors engaged long-term.
• Serve as a trusted point of contact for feedback and support.

Targets & Metrics

Your performance will be measured by clear activation outcomes:

• 150 introductions made (NYC + London combined)
• 500 user messages sent on the platform
• 50 intros closed into deals within the period
• 150 users reaching 200 introstars points

What We’re Looking For

• Proven experience at an early-stage B2B startup, ideally in customer success, community, or growth roles.
• Examples of customer activation campaigns you’ve run - with data showing exceptional outcomes.
• Examples of training/onboarding videos you’ve created
• A startup athlete mindset - ambitious, resourceful, and excited to test bold ideas fast.
• Strong communication skills (written and video).
• Extremely high-energy.
• Comfort with remote work and self-management.
• NYC or London base preferred, but open to exceptional candidates in UK, US, Canada, Ireland.

👉🏼To apply to this extraordinary opportunity, please send me a message on LinkedIn with examples of training/onboarding videos you’ve created, and/or a short video (less than 1 min) of you going through the introstars.com onboarding flow: https://linkedin.com/in/supermike