Application Support Analyst/ BSA

FP Inc.

Toronto, ON, Canada · Full-time · Contract · Hybrid · C$60 - C$75/hour

Daily Responsibilities:

Create an environment in which your team pursues effective and efficient operations of their respective areas while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to risk and compliance
Willingness to work outside of the traditional work week and requires continual shifting of priorities. The role requires attention after hours and on call support
Assist in the development of processes designed to report, analyze and resolve problems with the objective of mitigating the associated operational, reputational, financial, and regulatory risks.
Demonstrate leadership abilities and collaborate effectively with various technology and product partners.
Be curious as the skill set and product knowledge will be ever-evolving
Must be flexible to adapt to a dynamic environment, balance simultaneous priorities and make quick and sound decisions under pressure

Must-Have Skills:

10+ years experience working in a related IT field and/or supporting business
2+ years supporting high critical business functions such as trading, payments or business functions / investment use cases within a Canadian financial institution
2+ years experience in performing SQL queries / reports or Database administration
2+ years utilizing performance and capacity management tools such as Dynatrace, Kabana, AppDynamics, Splunk, CA Introscope & Datadog, Gomez or New Relic
5+ years in an application support capacity. This will include incident and problem management.
Experience or strong personal interest in wealth management, personal finance, investing, capital marketing.

Nice-to-Have Skills:

Experience within a major Canadian financial institution.
Experience in order routing vendors such as Broadridge, Fidessa FIX gateway or IRESS
2+ years experience with enterprise collaboration tools: JIRA, Confluence, SharePoint, ServiceNow.
Some familiarity with Dynatrace
A strong understanding of microservices deployed within Cloud computing platforms – AWS, Kubernetes / Docker; GKE; Azure PCF is an asset
Background in user interface testing including desktop web, mobile web, Android and iOS

Soft Skills:

Strong logical thinking in understanding end-to-end use cases, as well as mapping them to system flows
Curious and experimental mindset to drive innovation amidst uncertainty
Effective communication and diplomacy skills are required to liaise between groups of varying technical expertise and interests.

Education & Certifications: