Field Service Engineer

Salary: £35-38k basic + van + door to door expenses

Location: M4 corridor - Bristol, Swindon & Donnington

Job Description

This role will deal with daily fault requests, PPM duties and OOH’s reactive duties for large scale, high end integrated systems from a broad client base and to look after the daily tasks involved in keeping an important site safe and secure.

The engineering role will require a great deal of flexibility, and you will need to demonstrate a ’can do’ attitude and be able to stay away when required. You will become a member of a team of engineers all who work remotely but all can offer guidance and support when required with their strong technical background. 

The position is ideal for someone looking for a varied, dynamic role often dealing with large scale systems incorporating new technologies within a demanding customer base.  Successful candidate will be expected to work off patch and to spend time away from home.

Key Responsibilities

• Provide a reliable, courteous, efficient, and effective service.
• Always maintain a positive image of the company to the customer, through high standards of dress and customer communications.
• At the completion of each service visit close or update the helpdesk with the call status
• Ensure that any company vehicle provided is maintained in good working order.
• Maintain a high level of personal performance demonstrating a willingness to help colleagues.
• A flexible approach to working hours.
• Adhere to the company’s Management Systems.
• To undertake any other duties as required by the Service Manager in delivering a top-class service to the client.
• Assist with the call out rota.

 

Field Based

• To provide day to day care, maintenance and repair of the complex Analogue and Digital CCTV Systems on public highways, shopping malls, custodial and general areas.
• To provide day to day care, maintenance, and repair of the functional and managed control rooms.
• To provide day to day care, maintenance, and repair of the multi-site Access Control Systems.
• To be able to support and maintain Perimeter Detection Systems
• To complete a planned preventative maintenance regime.
• Occasional nights away.
• Assist with the call out rota.

 

Skills & Personal Qualities

• Analytical thinker, with a methodical approach to problem solving.
• Confident and able to complete documentation.
• Able to multitask and work to tight schedules.
• Good at knowledge sharing
• Keen to develop new skills.
• Good self-discipline skills (organized, reliable, self-starter).
• Flexible approach to working practices and requirements.
• Team player – offers support and knows when to seek help.
• Strong customer and communication skills.
• Good telephone manner that inspires customer confidence.

Qualifications

• Sound knowledge of CCTV, IT and PID Systems on varying scales.
• Sound knowledge of Access Control systems with Site Mustering
• Sound knowledge of DVR & NVR systems.
• On site repair capability.
• It is desirable to have knowledge in some of the following areas:
  • PID’s
  • Galaxy Alarms
  • Cortech GUI
  • CEM Access Control
  • Synergy
  • Video Matrix Systems
  • IP Systems 
  • Networks
  • Raid Recording
  • First line repairs on Gates and Barriers (various)

What We Offer

We offer a range of benefits that help make this a great place to work. Please note that benefits may vary depending on region and role.

• Remote & Hybrid Working Supported
• Flexible Working, Around Core Hours
• Health & Wellbeing Programme
• Life Assurance (4 x Annual Salary)
• 5% Matched Pension Scheme
• Carry Over Holidays (Up To 5)
• Reward & Recognition Programme
• Long Service Rewards