Content Designer

Daily Responsibilities:

As a content designer, you will have the opportunity to shape the conversations we conduct through each of our digital products. To do that, you need to think strategically about the creation and delivery of our content: what we say, how we say it, and where we deliver each piece of that message.

You’ll collaborate with colleagues in other disciplines to define the core value of the digital products we design and build. You’ll make sure that every experience – from the overtly promotional to the purely transactional – embodies its core value as our clients move through and engage with it. In short: you’ll use content to connect what our digital products can do with what truly matters to our clients.

• This designer is jointly responsible (with other team members) for the content design and strategy across the bank’s suite of Business Banking Credit tools.
• The designer will work with product, design and tech partners towards shaping requirements for product features.
• The designer will help to shape content standards across the bank’s suite of Business Banking Credit tools.
• The designer will also contribute to collaborative ideation and other collaborative design activities with colleagues in and outside of design.

What program/technology/software knowledge is essential for this role? Describe in what capacity the selected candidate will be using it:

• Confluence is our primary tool to house content, Jira to track stories and Figma will for flows and mockups. Additional tools include Mural, Powerpoint and/or Keynote.

Must-have Skills/Experiences and/or Education, certifications, qualifications, designations:

• Great collaborator and teammate.
• A willingness to understand complex business requirements within the highly regulated context of the bank.
• Produce at high velocity, across multiple streams of work.
• Content strategy leader and expert, including expertise in accessibility.
• Figma experience.
• A post-secondary education, ideally with a university degree or college diploma
• At least 4 years of writing experience at a creative agency or in-house creative team
• Excellent problem-solving skills and the ability to think critically about the challenge at hand
• Proficiency in English
• A portfolio of work samples showcasing your copywriting work

Nice-to-have Skills/Experience and/or Education, certifications, qualifications, designations:

• Great presenter.
• Some UX research experience (this would be extremely nice to have).
• Facility in French
• A working knowledge of accessibility standards and methods to address them
• A knowledge of design and technology trends

Soft skills:

Strong ability to manage stakeholders and build relationships. Excellent communication, and presentation skills. Self-starter, desire to take initiative and confidence in decision making. Ability to collaborate with peers and cross-functional team members.