CX / Experience Designer (AI Workflows)

Are you ready to pioneer the next generation of experience design by putting generative AI at the core of human-centred workflows?

At RMG, a dedicated technology recruiting agency, we are supporting the search for a forward-thinking, hands-on CX / Experience Designer (AI Workflows) based in the United Kingdom. Offered as a full-time, permanent hybrid role, this position is designed for an innovative practitioner eager to elevate their career at the intersection of customer experience and emerging technology. You will not only craft end-to-end customer experiences, but you will also actively architect and scale practical, repeatable AI workflows using Anthropic's Claude. It is a standout growth opportunity to evolve design practice, accelerate your strategic capabilities, and establish reusable AI design systems that transform how complex digital experiences are delivered.

Key Responsibilities

• Architect, test, and implement practical AI workflows using Claude to enhance the end-to-end CX and UX design lifecycle.
• Build reusable Claude skills, structured prompts, and automated processes for customer journey mapping, wireframing, and research synthesis.
• Deliver high-impact customer experience strategies, translating research, user insights, and business goals into robust experience maps, service blueprints, and interactive prototypes.
• Engage directly with clients and stakeholders to run collaborative workshops, uncover core challenges, and present evidence-based design solutions.
• Lead AI enablement across the wider design team by mentoring colleagues, sharing best practices, and driving the adoption of scalable AI tools.

Required Skills & Experience

• Deep, hands-on capability in configuring Anthropic Claude, including prompt chaining, custom instructions, and building reusable, structured AI workflows.
• Strong professional background in Customer Experience (CX) or User Experience (UX) design, grounded in user-centred design methodologies and digital experience strategy.
• Proven track record creating core design artefacts, including detailed customer journey maps, wireframes, service blueprints, and interactive wireframes.
• Practical experience applying AI directly to design processes, such as synthesising user research or automating stakeholder interview analysis, while retaining critical human judgement.
• Collaborative stakeholder engagement skills with confidence facilitating client workshops and presenting strategic concepts.
• Must be based in the United Kingdom with existing right to work (visa sponsorship is not available).

Nice-to-have

• Prior client-delivery experience within a digital agency, creative consultancy, or fast-paced professional services environment.
• Formal study or postgraduate qualifications in Artificial Intelligence, machine learning, or related fields.
• Proven success championing team-wide AI adoption and upskilling multidisciplinary teams on AI tools.

Salary & Working Model

• £50 000 - £55 000
• Hybrid, 2 days in the London office

What We Offer / Why Join

This permanent role offers a modern hybrid working model in the UK, placing you at the forefront of AI-augmented design. You will have the creative freedom to experiment, build, and deploy new design methodologies from the ground up, shaping how an entire practice integrates artificial intelligence. If you are keen to push the boundaries of what experience design can achieve and build cutting-edge capabilities with Claude, this is the environment to make an enduring professional impact.