Content Designer - CX, Figma

Typical Day in the role

• Partner with designers, researchers, product managers, developers, and business lines to define content requirements and deliver compelling experiences
• Plan, write, edit, and improve content for a variety of web and mobile products, making them easier to use and optimized for discovery
• Work comfortably in Figma
• Write clear, consistent, and concise user-interface content, such as product, offer and campaign campaigns, help articles, in-app notifications, release notes, and error messages, ensuring the tone and writing style express and elevate the brand voice
• Participate in design reviews and collaborate with product managers and designers on content strategy, concepts, navigation, and storytelling
• Understand the needs of our customers and synthesize research outcomes into viable content and communication experiences
• Leverage communication channels to build relationships, inspire confidence, and influence decisions with your key stakeholders
• Plan ahead for upcoming deliverables; identify key stakeholders/considerations early and deliver high-quality results

Candidate Requirements/Must Have Skills:

• 5-7 years of experience as Content Designer
• 2+ experience with Figma
• 2+ years of experience with content writing for web or mobile applications
• 2+ years of CX research experience

Nice-To-Have Skills:

• Previous experience designing new web layouts
• Previous experience in SEO and GEO is very nice to have
• Previous experience as Designer with ecommerce industry is nice to have

Soft Skills:

• Strong attention and accountability to detail

• Strong stakeholder management skills, working across business lines, marketing, legal, digital and design

• Storytelling and communication skills: you can translate complexity into clarity, advocate for content in cross-functional environments, and handle stakeholders and feedback with confidence and tact

• Positive, can-do, open mindset

• Problem-solving aptitude

Degrees or certifications:

• Bachelor’s degree or equivalent experience – preferred fields: design, communication, journalism, media
• SEO certification is an asset, GEO training a bonus