Are you a proactive organizer who excels at connecting people, solving daily logistical puzzles, and keeping business operations running without a hitch?
Slash Staffing is seeking an adaptable, detail-oriented Bilingual Business Coordinator for a full-time, permanent, on-site role in New Jersey. In this essential position, you will serve as the operational backbone of a growing service business, bridging daily communication between English- and Spanish-speaking clients and field crews. From coordinating daily job schedules to helping modernize operational workflows, you will take true ownership of administrative processes to ensure projects run smoothly and no client opportunity slips through the cracks. Please note that visa sponsorship is not available for this role.
Key Responsibilities
- Manage end-to-end customer communication across phone and email, handling service inquiries, scheduling requests, and account updates in both English and Spanish.
- Coordinate, dispatch, and maintain accurate daily calendars for field cleaning crews, ensuring teams have all necessary job details and addressing scheduling conflicts promptly.
- Track client pipelines and recurring service agreements, conducting consistent follow-ups to maintain strong account relationships and secure contract renewals.
- Support the transition from manual, paper-based workflows into a digital CRM system, maintaining precise records of customer data, service histories, and scheduled jobs.
- Provide comprehensive administrative support to leadership, keeping operational tasks organized and ensuring clear alignment between management and field personnel.
Required Skills & Experience
- Complete professional fluency in both English and Spanish, with the ability to communicate clearly and effectively in speech and writing.
- Proven track record in customer service, administrative coordination, appointment scheduling, or office operations.
- Exceptional organizational and task-management skills, with a demonstrated talent for managing multiple competing priorities independently.
- Experience with digital data entry, record keeping, and working with or adopting CRM and scheduling software.
- Strong interpersonal and problem-solving abilities, with a reliable, proactive approach to client relationship management.
Nice-to-have
- Prior operational or coordination experience within commercial cleaning, residential cleaning, property maintenance, facilities management, or construction services.
- Hands-on experience dispatching and managing field service teams or technician crews.
- Practical background guiding a business or department through a digital systems transition from manual processes.
What We Offer / Why Join
Joining Slash Staffing in this role places you directly at the center of operational growth, giving you the autonomy to shape daily workflows and make a direct, visible impact. You will play a crucial role in modernizing business systems, enhancing team collaboration across languages, and creating seamless experiences for clients and field personnel alike.