LAST UPDATED: 15th January 2025
These terms of service (the “Terms”) set out the terms on which you may access and use the services that Alfa makes available through the platform operated by us at https://welovealfa.com/ (“Platform”).
Please read these Terms carefully before you start to use the Platform and ensure you understand them as they are a legally binding agreement between you and Alfa.
By using the Platform, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not download, register an account or use the Platform.
These Terms should be read alongside our Privacy Policy at https://welovealfa.com/legal/privacy
We will mainly contact you by email or text message using the details you provided when creating your account. As such, you must notify us as soon as possible if any of your contact details change.
To access the Platform, you must submit your CV, complete an AI video interview, and provide other relevant employment related information.
You must be 18 or older and resident in the UK to create an account with us.
You may use the Platform for personal use only and not for any commercial purpose, unless Alfa has given its prior written consent to such usage. For the purposes of these Terms, ‘personal use’ is limited to activities which you carry out for your own benefit to help you find employment and not those of your employer, clients, or other company or commercial entity.
You must provide accurate and complete information when creating your account and keep your account information updated. We may suspend or terminate your account and access to the Platform if any information provided proves not to be accurate or current.
You are responsible for maintaining the confidentiality of your account details, including your passwords or any other piece of information that forms part of our security procedures. You authorise us to act on instructions received under your account and we will not be liable for any loss that you might suffer through following such instructions whether by you or another person.
You must contact us immediately if you believe that your account has been compromised or if you believe that the security of your account is at risk.
You are responsible for all activity under your account even if someone else uses your account.
Once you have created your account, you can use the Platform to do the following:
create your candidate profile;
auto-populate your candidate profile using your linked social media profile (such as LinkedIn), uploaded CV, or answers to our AI video interview tool (on which, see section 5.3.1 on the Platform’s automated algorithms);
communicate with the companies or recruiters that have uploaded relevant job vacancies (“Recruiters”) at the different stages of the recruitment process; and
Apply for any job vacancies that interest you;
receive any job descriptions for job vacancies which are relevant to your candidate profile.
Unless specifically stated otherwise, any new features or services introduced on the Platform shall be subject to these Terms.
The Platform performs the following services for you on an automated basis:
Optimising your profile: The Platform uses information you have shared from your CV, LinkedIn page, and the answers to your video interview to supplement the information you have already provided about yourself and completing any gaps in your profile. This ensures your profile includes all relevant information needed for the Platform to match you up with relevant job vacancies (see next sub-paragraph).
Assessing your job eligibility: The Platform assesses your suitability for a posted job role based on your profile information.
We grant you a limited, non-exclusive, non-transferable license to use the Platform for the purposes of accessing and using the Platform.
The copyright and all other intellectual property rights in the Platform (including but not limited to the screen displays, the content, the text, graphics and look and feel of the Platform), belongs to Alfa or its licensors.
Alfa’s name and logo, and all related names, logos, product and service names, designs and slogans are trade marks of Alfa or its affiliates or licensors. All trade marks, service marks, company names or logos are the property of their respective holders.
Any use by you of these marks, names and logos may constitute an infringement of the holders' rights.
You must not:
reproduce, republish, transmit or distribute any material, information or content on the Platform, or that form part of our Platform, without our prior written consent or as permitted by the functionality of the Platform;
make unauthorised copies, modify, adapt, translate, reverse engineer, disassemble, decompile or create any derivative works of the Platform or any content included in them;
determine, or attempt to determine, any source code, algorithms, methods or techniques embodied by the Platform;
license, transfer, or sell, in whole or in part, any of the Platform, or any derivative works of those, without our prior written agreement;
circumvent, disable or otherwise interfere with any security related features of the Platform;
use the Platform if we have suspended or banned you from using it;
use the Platform in any way that breaches any applicable local, national or international law or regulation;
advocate, promote or engage in any illegal or unlawful conduct, including any criminal activity, or conduct that causes damage or injury to any person;
modify, interfere with, intercept, disrupt, scrape or hack the Platform;
introduce viruses, malicious code, Trojans, worms, logic bombs or other material which would harm the Platform or any user of the Platform’s own equipment;
collect any data from the Platform other than in accordance with these Terms; and
use any automated system including, without limitation, “robots”, “spiders” or “offline readers” to access the Platform in a manner that sends more request messages to the Platform than a human can reasonably produce in the same amount of time, (together referred to as the “Rules of Acceptable Use” in these Terms).
Any failure to comply with the Rules of Acceptable Use constitutes a serious breach of these Terms and may result in us, exercising sole discretion, taking all or any of the following actions (with or without notice):
immediate, temporary or permanent withdrawal and/or prevention of your right to use the Platform;
issuing a warning to you; and
disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
The responses described in section 6.6 above are not limited and we may take any other action we reasonably deem appropriate.
We need to collect certain personal information from you in order to provide you with the Platform.
We take privacy seriously and are committed to ensuring your information is handled appropriately. Please read our Privacy Policy to understand how we collect, use and store information about you.
We may close your account and/or prevent your access to and use of the Platform with immediately effect if:
you breach, or we suspect you are in breach of, the Rules of Acceptable Use or another important term of these Terms;
we suspect that you are doing something illegal;
your account remains inactive for a significant period of time, and we believe there is no reasonable prospect of you using the Platform or we no longer provide or support the Platform; or
in our reasonable opinion, the security or integrity of the Platform has been, or may be, compromised or is otherwise at risk.
If you think there is fault with the Platform, you can contact us by email at alfie@welovealfa.com and we will try to resolve this for you.
We strive to ensure that we provide our Platform to meet all of the requirements imposed by law and your legal rights. Your legal rights are summarised on the Citizens Advice website (see www.citizensadvice.org.uk).
Save for your legal rights, we provide the Platform on an "AS IS" and "AS AVAILABLE" basis. We expressly disclaim all warranties of any kind as permitted by applicable law.
Alfa shall only be liable under these Terms for losses which are reasonably foreseeable and caused by Alfa's breach of these Terms or Alfa's negligence.
We are not responsible for any loss or damage that is not foreseeable which is loss or damage that was not obvious that it would happen and nothing you said to us before we accepted these Terms meant we should have expected it.
In any event, to the fullest extent permitted by applicable law, our maximum aggregate liability to you in respect of the Platform (whether in contract, tort (including negligence), breach of statutory duty or otherwise) shall in no circumstances exceed the sum of one hundred Great British Pounds (£100).
Nothing in these Terms excludes any statutory rights which may apply to your use of the Platform which cannot be excluded, restricted or modified by contract.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.
Although we have taken all reasonable care to ensure that the features and functionalities provided on the Platform are of a reasonably satisfactory standard, certain features may rely on your device or networks and connections that are beyond our control.
We shall therefore not be liable or responsible for any failure to perform, or delay in performance, of any of our obligations to you which is caused by events outside our reasonable control.
We may change these Terms from time to time. Any changes we may make to these Terms in the future will be posted on the Platform and, where appropriate, notified to you by email. By continuing to use and access the Platform following such changes, you agree to be bound by any changes we make. Please review this page frequently to see any updates or changes to these Terms.
The latest version of these Terms will always be available on the Platform.
While we take all reasonable precautions to keep the Platform free from viruses, corrupt files and other malicious software, we cannot guarantee this. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your device.
The Platform may contain links to third party websites or resources. Alfa provides these links and resources only as a convenience and is not responsible for the content, products, or services on or available from those websites or in those resources, the links displayed on such websites or the privacy practices of such websites. We recommend that you read and consider these websites’ privacy policies and terms and conditions before using them and providing any of your personal information.
If you have a complaint or dispute with us relating to the Platform, in the first instance, please contact us via alfie@welovealfa.com and we will attempt to resolve the complaint or dispute informally.
If we are unable to resolve your complaint or dispute with you informally, we will suggest an appropriate consumer focused mediation or arbitration dispute resolution service based on the nature of the complaint or dispute and your location.
Whilst you are under no obligation to resolve your complaint or dispute using this service, we would hope that you will use this service as we consider this the most cost effective and appropriate way to resolve complaints and disputes with our users.
The invalidity or unenforceability of any provision (in whole or part) of these Terms shall not affect the validity or enforceability of the remaining provisions (in whole or part). The whole or part of any provision which is held by a court of competent jurisdiction to be invalid or unenforceable shall be deemed deleted from these Terms.
These Terms are personal to you. You shall not be entitled to assign these Terms in whole or in part to any third party without our prior written consent.
We may transfer our rights and obligations under these Terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under these Terms.
Any failure by us to enforce any of these Terms shall not be a waiver of them or limit the right to subsequently enforce any of these Terms.
These Terms shall be governed and construed in accordance with English law. However, this does not exclude any mandatory legal rights you may have in your country of residence, where we are not allowed to exclude such as a matter of law. The English courts will have jurisdiction, but this does not affect your ability to make a claim in your country of residence where you have this right.
